Call us on 01223 423576 or Contact Us here

We thrive to have the best service as possible. That combines the experience and wisdom of those who have worked in the print industry for over 10 years with modern technology to provide you with an incredible web-2-print experience.

These FAQs are designed to address any general questions you have.

7. Despatch & Delivery

 

 

a) What delivery options are available?

 

Your order will be delivered by our preferred partners TNT. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket. For Free delivery simply register with us before you place a order. We will allocate free delivery on your account during working hours.

 

 

b) How do I change the delivery address after I've placed the order?

 

If you need to change the address you want your order delivered to, we can usually do this at any time while your order is 'in progress'. After your order is complete, it's too late to change. If you have an 'order in progress' which you'd like to change, please Contact Us and tell us the address you'd like to send it to. We charge �10+VAT for this service, plus any delivery charge differences.

 

 

c) Can I deliver to a different delivery address?

 

Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.

 

 

d) How much is delivery to ...?

 

We charge delivery based on the total weight of your order. You can get a quick estimate by adding an item to your basket. Delivery starts at just �5.

 

 

e) How is my order shipped?

 

Your order will be delivered by our preferred partners TNT. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket.

 

 

f) How long will it take?

 

We'll work as quickly as you need us to. Each item has a fast guaranteed turnaround - add it to your basket to see what's available. Choose the service level you need, which sets how quickly we work - our Priority Service is fastest. If you're not in a rush, save money with our Economy Service.

 

 

g) Where do you deliver to?

 

Although we are Cambridge Printers, Printers in Cambridge we can deliver to anywhere in the UK, Ireland, France, Switzerland and the Netherlands. If you enter a delivery address to any of these countries, we'll show you the delivery price and time in transit. If you need a delivery further afield, please contact us.

 

 

h) How is my order packaged?

 

Your order will be despatched in unmarked boxes. However, it is a requirement of our carrier that Flyerzone will appear as the sender on the shipping label.

 

 

i) Do you offer plain packaging?

 

Your order will be despatched in unmarked boxes. However, it is a requirement of our carrier that printing.com will appear as the sender on the shipping label.

 

 

j) Where is my order?

 

Sign in to your account and click on the Orders tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to. Click through to the job you want to check and you'll see a link to TNT's tracking website. Click the link and you'll see where your consigment is.

 

 

k) Can you send me samples in the post?

 

Please contact us immediately after you place your order to request this. We charge �5+VAT per job for this service.

 

 

 

 

8. Payments & Invoices

 

 

a) How can I pay?

 

You can pay securely online via our payment partners, Worldpay. For the lowest rate, with no surcharges, use your debit card and pay by Visa Debit, Maestro, Solo or Visa Electron. We also accept Mastercard and Visa with a 2% surcharge or JCB with a 3% surcharge. If you'd like to pay offline, or by BACS please choose the option on the payment screen. Please note that we won't start work on your order until payment is received and cleared.

 

 

b) I have a question about an invoice / payment. What should I do?

 

Please contact us if you have a question about an invoice or payment you've made. To get copies of invoices, Sign in to your account and then click the invoices tab at the top of the screen.

 

 

c) How do I get my VAT invoice?

 

We'll automatically email you a VAT invoice at the moment we print your order. To change the email address this gets sent to, Sign in to your account and then click Your Details tab at the top of the screen. To get copies of invoices, Sign in to your account and then click the Invoices tab at the top of the screen.

 

 

d) Can I pay with cash or cheque?

 

We prefer to accept payment by debit or credit card online. If you are a Limited Company, a Local Authority or large organisation, contact us for details of our Credit Account terms.

 

 

e) Is my payment secure?

 

All online payments are made via Worldpay Plc's secure payment server. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK's second largest bank. Worldpay is the UK's leading online payment provider. Please note that Worldpay never divulges your credit card information to anyone, including Flyerzone, so you can rest assured that your billing details are safe.

 

 

f) Should I be charged VAT?

 

Since we sell to businesses, all our prices exclude VAT. We'll add VAT to your order at the current rate. Many items like leaflets and flyers qualify for VAT at 0%. Add an item to your basket to see its VAT rate.

 

 

g) I'm VAT exempt, why are you charging me VAT?

 

If you are a registered charity or have VAT Exempt status, please contact us before you place your order.

 

 

 

 

Need Help? Call us on: 01223 423 576 or email us