Call us on 0122 365 6809 or Contact Us here

We thrive to have the best service as possible. That combines the experience and wisdom of those who have worked in the print industry for over 10 years with modern technology to provide you with an incredible web-2-print experience.

These FAQs are designed to address any general questions you have.

1. General Questions


a) How do you I contact you?


Would you like more information about a specific product or have any questions about a delivery? Don't hesitate to contact us. Our team are available weekdays between 9am and 5.30pm and they're ready to answer your questions. Call us on 01223 423248.



b) What's your address and location?


Our offices are at 15 Robert Davies Court, Nuffield Road, Cambridge, CB4 1TP.



c) What are your opening times?


Our offices are open: Monday to Friday from 9.00am to 5.30pm. You can collect your order during these hours but please call us on 01223 423248 or email to let us know the day you would like to collect.



d) Which holidays are you closed for?


We're closed on UK public and bank holidays and these days do not count as 'working days'.



e) What are's legal details? is a trading style of Print Design Direct Ltd. Click here for our legal details. Your customer service team are all based in the UK.



f) I have a suggestion, what should I do?


Have an idea on how we could improve, or something you'd like us to sell? Send your suggestions to - if we really like them, we may even reward you!




You've probably guessed that we get loads of requests for sponsorship every week. We're sure your charity, cause or event is worthwhile and you feel strongly about getting support for it. We understand. And we're sure you understand, we can't dish out cash to everyone who asks. As we're a low-cost business, we aren't able to individually assess your application, or make random decisions on which requests are for the worthiest causes. So we treat everyone equally and focus on providing the lowest possible prices, to make your fundraising budget go further. We work with many charities and causes that realise that well crafted design and professionally printed products aid their fundraising.



2. Products & Services


a) I can't find what I'm looking for on your website - can you print it for me?


We've tried to assemble a range of items which cover most of the marketing bases. If you can't find what you're looking for, please contact us and we'll see what we can suggest. Tel 01223 423248.



b) How do I choose what I want?


We've tried to make it easy to navigate our range. Whether you're looking for business cards, letterheads, flyers, leaflets or any other item, we'll show you the most popular option straight away. You can then customise your spec, just for you. Just play with the buttons on the product pages to try out different styles and finishes or simply upload your own file.



c) How is my product printed?


All printing's the same right? Leaflets from us are the same as leaflets from that bloke your brother knows. Business cards from that little shop on the high street are as good as ours, right? Wrong! They may sound the same, but its like comparing apples with whales. We give you a 'business class' product at an 'economy class' price. We print every order with High Definition Reproduction. This means your photos and text will be printed so clearly you'll want to lick them!



d) Where is my product printed?


The majority of our production is done in the UK in our own production centre, although some specialist items are produced in the European Union.



e) Is this digital printing?


Unless we tell you otherwise, your order will be printed with High-Definition Reproduction on conventional litho printing presses - the kind that would normally print catalogues and glossy magazines. We print your order with lots of others at the same time, so you get the best price and the highest quality.



f) Can you print on recycled paper?


Sure - we have recycled options on Leaflets, Letterheads and Compliment Slips, all made from 100% post-consumer waste. Most of our Business Cards and many other items are printed on 50% recycled card - look for the description.



g) Can you print on FSC certified paper?


Yes - around 99% of our volume is printed on FSC certified paper - just look for 'FSC certified' in the item's description.



h) I don't see the size I want - do you do other sizes?


Probably - contact us on 01223 370196 and let us know what size you're looking for. If you can stick to a 'standard size' though, you'll get the lowest possible price.



i) There's a design I like but I need it modifying or adapting to a different product.


Get in touch and let us know what you're looking for. We'll pass on your request to our designers and see what is possible. We welcome clients getting in touch this way because it helps us know exactly what design clients are looking to buy.



j) I want something individual and bespoke designing.


By all means contact us and let us know the theme, and we'll pass it on our designers who will be pleased and enthusiastic to work with you on your design project.



k) How is my product printed?


Our printing is lithographic, full colour. It's printed predominantly on B1 printing presses. To achieve the economies of scale, we print many similar orders together. This is often called batching or ganging. We do this because, we believe, it gives better value than printing digitally.



l) When I re-order, will the paper be exactly the same?


We buy the best value paper and card that's available in the market (provided it's sourced and produced responsibly), so that we can offer our customers the best value. In doing so, we inevitably will buy different paper and card from different mills across Europe. For a given stock, say 280gsm, this means that the subtle characteristics can change slightly. Given that we offer the best value design and great value printing, we believe that this approach makes sense and stretches your promotional budget further.







Need Help? Call us on: 01223 423 576 or email us